Shipping & Returns

Shipping

At ShopNJoy, keeping you as the priority we make sure that your ordered products reach efficiently to you, without damage and on time. Once you have ordered, you can sit back and relax as all your products are shipped directly to your doorstep or you can pick it up from our doorstep as per your request), hassle free. However, for additional information on your shipped products, incase you'd like to be informed, here's the dope.

  • What happens after I have ordered? How do I track my order?

    Once you have completed a successful online transaction, your order is processed at the earliest. After the order processing is completed, your products are dispatched at the earliest, the status for which and the intermediate steps will be constantly updated via emails and text messages, using information provided by you during completion of your order. You can also check the status of your order through our website by logging in.

    Once your order has been dispatched, it should reach to you within a time frame of 7 working days, unless otherwise in which case your order shall be returned to origin.

    Note:

    • Popular products may take longer to reach.

    • In some circumstances, it may take longer to receive the shipment depending on your location and accessibility.

    • In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, and you shall be refunded the full amount charged for the item.

    • In case of re-shipping, shipping charges will be levied.

      Our Shipping Partners will be Aramex and First Flight.

      For any queries you can contact us at contact@shopnjoy.biz

Returns

ShopNJoy accepts return as per the following policy

  • Only defective/damaged products will be accepted for returns/refunds.

  • Customer need to raise an alert with us within 2 working days from the date of delivery for being eligible for the return.

  • Only those products will be eligible for return policies which are received by us within 10 working days of the date of delivery.

  • ShopNJoy retains the rights to examine whether the product returned is defective/damaged and based on the verification ShopNJoy will either reship/replace the product to the customer.

  • In case product is defective or damaged then the ShopNJoy team will replace and reship the product to the same shipping address of the customer subject to the availability of the stock of the product.

  • In case the returned product is not defective/damaged then the customer will be informed about the same and the same product will be reship to the shipping address of the order.

  • Customer will have to bear the shipment charges for the replaced/reshipped product.

  • If the product stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer through registered email.

Disclaimer: While ShopNJoy endeavors to procure the goods from the vendors and have them delivered to the customers, ShopNJoy disclaims any liability if the vendor fails to make the requested goods available for delivery.
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