Refund Policy

  • Only those products which are returned from the customers as per the acceptable return policy and for which the replacement is not possible will be eligible for refunds.

  • In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Shop N Joy may, at its discretion, either contact the customer for instructions or cancel the order and notify customer of such cancellation. In such cases Shop N Joy will refund the charged amount to the customer (only for which the payment is already received).

For Online Refunds

  • In case the payment mode of the refunded order is Online (Credit Card/Net Banking) the amount will be refunded to the customer Card Account.

  • Refund will be done within 2 working days from the date of request of refund.

  • For online refund the transaction might take 3-5 working days to reflect into your account.

For Offline Refunds

  • In case the payment mode of the refunded order is offline (COD/Cheque/DD/any other offline payment mode) the mode of refund will be through Cheque.

  • Refund will be done within 2 working days from the date of request of refund.

  • Refund cheques will be sent to the billing address of the refunded order.

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